Terms & Conditions

A1 My business offers goods and services of satisfactory quality as defined in the Sales of Goods Act S14 (2), Consumer Protection (Fair Trading) Act and Lemon Law.

A2  My business clearly states the terms and conditions of any warranties or service guarantees to protect customers against delayed works, defective workmanship/materials. My business also protects customer deposit payments against contractual non-performance through an approved bond.

A3  My business has an exchange and refund policy clearly stipulating the time frame and conditions for any exchange and refund.

A4  My business clearly states the terms and conditions for any deposits paid should the transaction be cancelled.

A5  My business clearly states the terms and conditions applicable to the redemption of vouchers.

A6  My business has a policy on rectifying defective works and replacing defective materials supplied. The rectification works must be made good at the business' own expense within a specific time frame as agreed upon by both parties after receipt of such notification by the customers.

A7  My business has a policy of providing clear information on the services offered, the price and the schedule of works (timetable) to the customers.

A8  My business has provisions for terms involving variations to the works.

Pricing & Payment

A9  My business is committed to display discounted prices clearly.

A10  My business clearly states the payment methods and channels available to customers.

A11  My business is committed to avoid over or under-charging and to ensure correct change is given.

A12  My business clearly states any delivery and/or shipping charges incurred.

A13  My business clearly states any additional charges incurred besides the contract price, such as site preparation fees, 3D drawings, delivery charges, etc

A14  My business has a payment schedule clearly stating the amount to be paid at various stages.

Pricing & Payment

A15 My business is committed to maintain the confidentiality of customer data.